Metro Express dispatch is supported by GPS Net Technologies, a web-based transportation management system designed for the expedite industry. This system allows our dispatchers to electronically receive orders, track shipments and provide real time updates to our customers.
Our highly trained coordinators and customer service representatives work as a team to solve our customer’s expedited transportation needs. Their access to the latest software and technology provides them with the tools to connect and communicate with every vehicle in our fleet and instantly make that critical information accessible to the customer.
Regardless of whether a shipment is labeled “expedited” we recognize that all freight is time critical in the eye of the customer and the Metro Express dispatch team treats every shipment with the same care.
Customers are always able speak to a live person in dispatch that will have access to the information necessary to assist any need. Alternatively, customers are also able to track every shipment without picking up the phone by using our real time tracking tool.Dispatch is available 24 hours a day and can be reached at 1-800-805-0073 or via email at firstname.lastname@example.org.